Booking

When does The Avett Brothers At The Beach go on sale?

Rooms for The Avett Brothers At The Beach will go on sale on June 28, 2016. All rooms are sold on a first come, first served basis. At The Beach strongly urges you to be ready to book at the time of the On-Sale so you don't miss out! 

Where do I go to book a room for At The Beach?

You can place a reservation by logging into your Cloud 9 account at www.cloud9reservations.com OR by clicking the "BOOK NOW" button on the event website.

What information will I need to place my reservation?

Before placing your reservation, please make sure everyone has a Cloud 9 account set up. If they do not you can have them register for one HERE.  If you are unsure of who your guests will be at the time of booking, you can create a placeholder on the reservation site. If you are paying with multiple credit cards, you will need all of the credit card numbers (with expiration date and card verification number) as well as the billing addresses for each card.

What's a Cloud 9 Account & why do I need one?

Each At The Beach guest has a unique Cloud 9 Username that they create along with a password that will allow them to book a room and access their exisiting reservations. You can log into your reservation to make payments and add items to your reservation. If you have traveled on a previous Cloud 9 event your username will remain the same. If you have forgotten your username you can reset it HERE.

How do I make a Payment?

You can make a payment anytime either by:

•Logging into your Cloud 9 Reservations Account at www.cloud9reservations.com 
•Sending a money order or cashier's check payable to Bromo, LLC
•Contacting the Cloud 9 Travel Team at (561) 368-8922
What type of payments are accepted?

The Avett Brothers At The Beach accepts major credit cards including Visa, Mastercard, Discover and American Express. Cashier's checks and money orders are acceptable & encouraged forms for making future payments but the initial deposit must be paid by credit card at the time of booking.

If sending a cashier's check or money order, please make them payable to BroMo, LLC and send to:

Cloud 9 Adventures c/o Travel Department                                                                  

405 SE Mizner Blvd. Suite 68  

Boca Raton, FL 33432

Does At The Beach automatically charge my credit card for my payments?

The Avett Brothers At The Beach will ONLY automatically charge the credit card on file if you enrolled in Automatic Billing.

If you choose Manual Payments, it is your responsibility to make the scheduled payments on time. Any missed or late payments will incur a fee of $35.

Learn more about payment plans HERE.

Can I bring my kids?

Yes! Families with children are encouraged to check out the offerings at the Little Big Club and teen activities. Families should book a room according to the number of adults staying in the room. Once your room is booked, please contact the Cloud 9 Travel Team to add your children to the reservation. Please be sure to register your children with a Cloud 9 Account so that they can be added to the reservation.

Can I make a room location request?

No. In the spirit of fairness to all guests, Cloud 9 Adventures and the Hard Rock Hotel Riviera Maya will NOT be taking requests for room locations.