You’ve got questions, we’ve got answers!

1. What is a Cloud 9 Account & why do I need one?

2. When can I make my reservation?

3. How do I book a room?

4. I am traveling alone, are there any single occupancy rates available?

5. Can I bring my kids?

6. Can I add extra nights to my reservation?

7. When should I add my extra nights?

8. How do I book extra nights?

9. What’s the benefit of purchasing my extra night through Avetts At The Beach?

10. What if my roommate doesn’t want to stay the extra night?

11. I have a friend on another reservation and we both want to do the extra night.

12. Are there any additional fees?

13. Am I able to change my room type?

14. The room type I wanted is unavailable…

15. Can I increase the occupancy of my room after booking?

16. Are there any ADA accessible suites at Avetts At The Beach?

17. Does the Hard Rock offer wheelchairs or scooters?

18. Can I make a room location request?

19. Is it possible to have a room close to my friends?

20. Where do I notate my special dietary needs?

21. What payment methods are accepted?

22. Does Avetts At The Beach automatically charge my credit card on the payment dates?

23. Can I still participate in automatic billing if I don’t have a Credit Card?

24. How do I make a payment?

25. How do I update the card on file for my payments?

26. Are reservations transferable or can I change my guest?

27. What if I can no longer attend?

1. Where will music be taking place?

2. What dates will the bands be performing?

3. When will the music schedule be released?

4. Can I stay elsewhere in the area and pay just to attend the shows?

5. Will there be any daytime activities?

6. How do I sign up for an activity?

7. Will there be theme nights?

8. Will there be off-site excursions I can book?

9. Will there be Avetts At The Beach event merchandise?

10. How can I participate with Positive Legacy?

11. What is a Carbon Offset?

1. When do we check in and check out?

2. How do I get back and forth between the property?

3. What if I have a question during the event?

4. Members of my party are arriving later than me, how can they check in?

5. Is the water safe to drink?

6. Are food & beverages included? How many meals a day?

7. Is there an ATM at the resort?

8. Can I pay with US currency at the resort?

9. Can we exchange US currency at the resort?

10. What can I spend Resort Credits on?

11. How many resort credits do I receive?

12. Is room service available?

13. Will vegetarian, vegan, & gluten-free options be available?

14. Where can I keep my valuables?

15. Does the Hard Rock Punta Cana provide laundry services?

16. What are some amenities the resort offers?

17. Is there a dress code during the event?

18. How much do I tip?

19. Are there any gift shops on the premises?

20. Are there any medical facilities at the resort?

21. How does Avetts At The Beach help make sure I’m safe while at the event?

1. What travel documents do I need?

2. What airport should I fly into?

3. How far is Hard Rock Punta Cana from the Punta Cana International Airport?

4. Is airfare included?

5. How do I get to and from the Punta Cana airport?

6. Are there accessible shuttles available?

7. How do I add my flight information?

8. How do I find the event transportation once I am at the airport?

9. My flight is delayed, what do I do?

10. Does the event transportation run on the pre and post nights?

11. Can I meet the airport shuttle if I am staying in the area before the event?

12. What should I pack?

13. What should I NOT pack?

14. Can I bring my camera?

15. Should I be worried about Zika?

16. What is Travel Insurance and why is it beneficial?

17. If I have full financial responsibility, does my insurance policy cover the entire cost of the reservation?

18. If I do a name change, does my insurance policy transfer to the new guest?

19. How would I be able to contact family or friends back home?

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