Heaven is a bit more rock and roll and under normal resort operations is an adults only section of the resort. The Hacienda is for guests of all ages. During our event both sides are able to be accessed by all regardless of age. You’ll find various restaurants and bars… Read More
Hop on a Golf Cart! They run continuously 24/7 between both the Heaven and Hacienda Lobbies. Read More
The Panic en la Playa Guest Relations team will be available from 10am to 8pm on check-in day in the Convention Center and from 10am to 5pm in each lobby during the event. If you have a question during off hours, just look for a Safety Team member & they… Read More
No worries! Guests in the same reservation do not need to arrive together to check in. When you both arrive, first check in with the resort and then head over to the guest relations desk to check in with the event. Read More
All water served in the restaurants, buffet, and bars is bottled and all ice is made from an in-house filtration system. There will also be a supply of water in your room when you arrive. The water in your bathroom is fine to shower and brush your teeth but we… Read More
Mexican Pesos. US Dollars are also accepted however your change will be returned in Pesos. Read More
Yes. There is one in both the Hacienda & Heaven lobbies that dispense Mexican Pesos. Fees will apply. Read More
Absolutely! You can do so at the Front Desk with your Passport. Read More
Every room has an electronic safe. We strongly suggest placing your passport, wallet, cash, and all other valuables inside as soon as you arrive. Panic en la Playa is not responsible for any lost or stolen items. Read More
Absolutely. Your event package covers food and beverages, including alcohol and 24 hour room service! You can enjoy breakfast, lunch, dinner, and late night bites after the shows at no additional cost. Check out more info on the resort’s many restaurants HERE. Read More
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