1. What travel documents do I need?
You MUST have a valid Passport to enter Mexico. There are NO exceptions. Read More
You MUST have a valid Passport to enter Mexico. There are NO exceptions. Read More
Cancun International Airport (CUN). Read More
Mexican citizens, US Citizens residing in Mexico, and anyone unable to present an exit card issued by immigration upon arrival into Mexico are required to pay an additional 16% tax, based on the total value of your suite, at check-in. If you are flying from the US on a… Read More
Hard Rock Hotel Riviera Maya is approximately sixty minutes from the Cancun International Airport (CUN). Read More
No. All guests are responsible for booking their own airfare. Read More
We offer a transportation service that you can add to your reservation. Please note airport shuttles are not included in the cost of your trip. To find more information on organizing a shuttle, click HERE. Read More
Panic en la Playa airport transportation offers ADA accessible shuttle options for those in need. Simply purchase transportation at the standard rate and contact the Travel Team to make arrangements at least 30 days prior to the event. Read More
Click “My Account” at the top of the page, log in, and click the button that says “Enter Flight Info” under your active Panic en la Playa reservation. Enter the flight info for you and your guest so we can ensure the smoothest arrival / departure possible. Read More
Go through Customs and exit the airport with your luggage, then look for the Amstar representative holding the “Panic en la Playa Nueve” sign. Shuttles are arranged based on flights, so make sure to enter your flight information in your Cloud 9 Account. An email with further details and instructions… Read More
Don’t sweat it! If you have provided us with your flight info we will be tracking your arrival time and making the proper accommodations. If you are switched to a completely new flight, contact the Travel Team as soon as possible to let us know. Read More
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