June 20, 2019
Thank you to all of you who have reached out to us directly to express your concerns or to get more information about your upcoming trip; we take pride in getting back to you promptly and appreciate your courtesy as we navigate this delicate situation. The safety of our guests is always our first concern, and we don’t take that lightly. We are following the situation as relates to Hard Rock Punta Cana in the Dominican Republic very closely and we are in daily communication with our resort hosts and the relevant authorities for an official update – which we will share when it becomes available.
While the recent news stories coming out of the Dominican Republic are concerning, Hard Rock Punta Cana has hosted hundreds of thousands of guests and countless events over the past 8 years and members of the event team have stayed at this hotel dozens of times without issue – as recently as last week, when some of our administrative and production team went to see things first-hand among the emerging news stories.
Remember that anytime there are large groups of people staying in close quarters, it is more important than ever to wash hands, get adequate rest, maintain prescribed medications on schedule, stay hydrated, and not over-indulge. Sometimes these cardinal principals are forgotten while vacationing.
During At The Beach, a seasoned event staff will be on site including an experienced safety & medical team from the U.S. who will be patrolling the concert areas, resort grounds, lobby area, and all public areas throughout the event – you can easily identify them by their red shirts. The safety team works in conjunction with hotel security and a reputable and longstanding local security team who work concert events in the DR. All of these teams work together and have a presence inside and out, 24 hours/day. In addition, all of the Hard Rock properties have security cameras installed in public areas and hallways for your safety. They source their products from licensed suppliers who comply with the highest standards. All beer, wine and liquor that enters the hotel is required to have the proper codes, seals, and stamps – and these laws are enforced by local authorities.
Over 6 million tourists visit the DR each year and it is one of the most popular tourist destinations in the Caribbean. Nonetheless, we all know that things happen everywhere – on a daily basis – and international travel in emerging countries is no exception. It’s important to wait for the facts to surface while also keeping things in perspective. We will continue to monitor this situation closely as additional information becomes available based on facts from official sources. And we will continue to work with local and international authorities to ensure the safety of our guests and do everything in our power to have an incredible and safe event.
Here are a few excerpts from official sources:
FROM AN OFFICIAL STATEMENT – HARD ROCK PUNTA CANA:
The hotel follows all internationally recognized regulations regarding guest health, sanitation and security. We are confident that all operational protocols were followed to ensure the safety of our guests.
All liquor bottles, wine or beer that enters the hotel are required to have the proper codes, seals and stamps, and these laws are enforced by the official authorities. As health, safety and wellness of our guests and associates are top priority, the hotel strictly follows these rigorous guidelines and complies with standards required by the designated regulatory authorities by continuing to take the following steps:
- Only purchasing sealed and unopened products from licensed and reputable vendors with many years in the industry who follow the country’s laws, and offer top-shelf quality products.
- Undergoing multiple random inspections per year to ensure compliance with federal regulations regarding liquor, wine and beer among others.
- Hiring only certified bartenders with the appropriate training, and providing ongoing training to all staff.
- 24/7 monitoring and thoroughly inspecting any and all supplies, equipment, and products that enter the property whether with hotel staff or as deliveries.
- 24/7 monitoring of the security cameras that are present throughout the hotel, including at every bar, facilities and hallways.
- Daily checks on beverages and alcohol being served in-room and at the bars throughout the hotel.
- Assigning multiple security personnel to constantly walk the grounds and ensure a safe and secure environment for all guests.
- While Hard Rock Hotel & Casino Punta Cana has not been part of any investigations by the FBI or any other law enforcement entity, we welcome any U.S. government agency to conduct their own independent testing as well.
FROM THE U.S. STATE DEPARTMENT
The Dominican Republic was ranked as a “Level 2″ on a scale of 1-4 in an updated Travel Advisory on April 15, 2019.
Other Countries under Level 2 Advisories include: France, Italy, Germany, Spain, Denmark, UK, Mexico, Bahamas, Belize, Cuba, and dozens of other well-traveled destinations.
Robin Bernstein, US Ambassador to the Dominican Republic
- “The safety and security of U.S. citizens that live in, work in, and visit the Dominican Republic remains our highest priority,” said Bernstein.
- “The U.S. Embassy in Santo Domingo is actively working with the Government of the Dominican Republic and the private sector at the highest levels to ensure that U.S. citizens are safe and feel safe while in the Dominican Republic,” said Bernstein.
Former CIA Agent and Regional Security Director of International SOS (Matthew Bradley)
- “It’s not an overly dangerous place,” said Bradley. “I would still consider the Dominican Republic a safe place to go.”
- “These incidents, while recent, in my mind don’t indicate Dominican Republic is any less safe than it was before,” Bradley said. “I would tell people to continue with trips.”
Senior Vice President and Regional Medical Director of International SOS (Dr. Robert Quigley)
- According to Dr. Quigley, travelers should visit a doctor prior to embarking on their trip, especially if they might have a chronic medical condition or cardiovascular disease. Quigley said sleep deprivation and stress can “exacerbate underlying, and sometimes asymptomatic, serious cardiovascular diseases.”